FAQ

Before making a purchase, you may ask:

 

1.Q: How can I trust that I won't be scammed or not receive my order after payment?

A: We understand your concern. We prioritize transparency and trust in our business operations. Here's why you can trust us:

Established Reputation: We've been in this industry for years, building a solid reputation. Count on us for accurate store and product info. Follow us on social media for updates on how we serve our customers. Your trust means everything to us. Join our community—we can't wait to have you with us!

Secure Payment Processing: When you pay by credit card on our site, a trusted third-party handles the transaction. They hold your payment until the goods are delivered, ensuring your money is secure. If you don't get your order, you can ask for a refund. The credit card company also offers extra protection, making your shopping experience safe and worry-free.

Track Record of Fulfillment: You will receive an order confirmation notification immediately after placing your order. In addition, we will send you a tracking number so that you can track the logistics information within 3 days after placing an order. If there is any dealy, we will notify you in advance.

Customer Support: Our dedicated customer support team is available to address any concerns or inquiries you may have. You can reach out to us via email, phone, or what's app,social media, and we will respond within 8 hours to assist you.

2.Q: Which countries can we ship to?
A: We ship to all countries worldwide.

 

3. Q: How long does shipping take? When can I expect to receive my order?
A:We aim to ship your order within 2-3 business days by express, such as DHL, UPS,Fedex. In the event that an item is out of stock, production may take 3-5 working days. Rest assured, you'll receive an email notification regarding any delays.Shipping typically takes 3-7 working days. 
Overall, you can expect to receive your order within 5-10 working days after placing it.

 

4.Q:Should I pay the shipping cost and import tax?
A: Shipping is free from China. Import tax rates vary by country. For example, USA customers may incur import tax on orders over USD 180, while some EU customers may face approximately 20% import tax. If you wanna pay less import tax, just feel free to contact us for the help.


5. Q:Could you tell us more about the price guarantee?
A:
Enjoy our 1-Month Price Protection: Buy now and get refunded if the price drops! Shop with confidence knowing you'll receive the best deal. Additionally, buying in larger quantities ensures even better prices. 


After making a purchase, you may ask:


1.Q:Can I cancel order?
A:You can only cancel your order before it is shipped out. Once the product is shipped, cancellation requests will not be accepted unless there are quality issues.

2.Q:How to track order ?
A:Once your parcel is shipped, you'll receive an email containing a tracking number to monitor your shipment's progress.

3.Q:How to pay import tax?
A:Paying import taxes involves assessing the duties on your goods upon arrival, then following instructions for payment provided by customs or the shipping carrier.

Payment methods often include online platforms, bank transfers, or in-person at customs offices. Once paid, customs clearance can be completed, and your goods released for delivery. It's important to keep records of payments for accounting purposes. 

4. Q: What do I do if I receive a faulty/damaged item in my order?
A:We recommend inspecting the box and contents before signing for your package, if possible. If your goods arrive damaged or with a fault, please contact us immediately. We offer free return policies and will assist you promptly.

5. Q:If I did not receive parcel but tracking number shows delivered, what to do?
A:Typically, shipping takes 4-7 working days. If it's been more than 7 days and you still haven't received your parcel, please reach out to us immediately. We will contact the shipping company on your behalf to resolve the issue swiftly.